Frequently Asked Questions

Everything you need to know about your JanSport gear and orders.

What is the JanSport Lifetime Warranty policy?

JanSport engineers its products to be durable and functional. If your pack ever breaks down, simply return it to our warranty center. We will fix it or, if we can't, we will replace it.

How long does shipping take within the United States?

Standard shipping typically takes 3 to 5 business days. We also offer expedited and overnight shipping options at checkout for those who need their gear sooner.

What is your return policy for online orders?

We offer free returns within 30 days of purchase. Items must be in their original, unused condition with tags still attached to qualify for a full refund.

How should I clean my JanSport backpack?

We recommend spot cleaning with a damp cloth and mild soap. Avoid putting your pack in the washing machine or dryer, as this can damage the fabric integrity and internal coatings.

Can I track my order once it has shipped?

Yes. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress.

Does JanSport offer international shipping?

Currently, this website only ships to addresses within the United States. For international purchases, please visit our global site to find a local authorized retailer in your region.